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DJFIZ12's avatar
DJFIZ12
5 years ago
Solved

Mass Effect Legendary Edition ME3 crashes on start.

Having completed ME1 and ME2 on the legendary edition, I naturally attempted to progress onto ME3. Upon clicking Start from the launcher, I am met with a black screen for several seconds while the la...
  • holger1405's avatar
    holger1405
    4 years ago

    @aceofspades0516 

    • Turn the Cloud-save function in Origin off.
    • Make sure that Origin is completely closed.
    • Go to your "C:\Users\>your user name<\Documents\BioWare\Mass Effect 3" = "Documents\BioWare\Mass Effect 3" folder and move the "Save" and the "BIOGame" folders to your desktop. > Test.
Mooncris's avatar
Mooncris
4 years ago

Hi, 

I have done everything that was said on this thread and nothing came of it, still crashes the goes to Mass effect Legendary edition launcher window (with all 3 games) and goes in a loop. 

Not sure what else to do

aceofspades0516's avatar
aceofspades0516
4 years ago

I'm having much the same problem but ONLY with ME3LE. 1 and 2 launch just fine, but I go to launch 3 and it goes to the screen of Earth, plays a bit of the sound, and then closes back to the launcher. I have tried everything, every suggestion online, every suggestion made by EA advisers and still no dice.

  • holger1405's avatar
    holger1405
    Hero+
    4 years ago

    @aceofspades0516 

    Please create a DxDiag in text file format and post it with your next reply. You can do that with the "Choose file" button at the bottom right corner of the reply window. 

    Can you make a brief list of what you already tried?

    • Mooncris's avatar
      Mooncris
      4 years ago

      I have tried uninstalling reainstalling, updating EVERYTHING on my computer, had Steam and Origin offline. deleted the latest saves (from the day there was issues)

      Tried it on my boyfriend's computer (my account) didn't work, his account worked. I've clicked the start button instead of the resume, and nothing works...

      I go to launch 3 and it goes to the screen of Earth, plays a bit of the sound, and then closes back to the launcher

      Here is my DxDiag file

      • holger1405's avatar
        holger1405
        Hero+
        4 years ago

        @Mooncris 

        Sorry for the late replay.

        There are several USB 3.0 driver bug check error codes in your DxDiag.

        Try to disconnect any USB 3.0 device you have from your machine, restart the computer and test.

    • aceofspades0516's avatar
      aceofspades0516
      4 years ago

      @holger1405 
      I tried updating drivers, I disabled all overlays, I tried uninstalling and reinstalling both Origin and MELE as a whole, sfc /scannow, chkdsk, clean-booting my PC. Nothing works. Still crashing. Here is my DxDiag.txt and also info from Windows Error Reporter:

      Mass Effect™ Legendary Edition

      Summary
      Stopped working

      Date
      ‎1/‎6/‎2022 5:41 PM

      Status
      Report sent

      Description
      Faulting Application Path: D:\Origin\Mass Effect Legendary Edition\Game\ME3\Binaries\Win64\MassEffect3.exe

      Problem signature
      Problem Event Name: APPCRASH
      Application Name: MassEffect3.exe
      Application Version: 2.0.0.48602
      Application Timestamp: 60aef0c4
      Fault Module Name: VCRUNTIME140.dll
      Fault Module Version: 14.30.30704.0
      Fault Module Timestamp: 615a9215
      Exception Code: c0000005
      Exception Offset: 000000000000146c
      OS Version: 10.0.19043.2.0.0.768.101
      Locale ID: 1033
      Additional Information 1: 6ea3
      Additional Information 2: 6ea3bafd76f74b2c93ba0d3a2536c187
      Additional Information 3: b73b
      Additional Information 4: b73b9f232aa09270d8abcd4290099d10

      Extra information about the problem
      Bucket ID: d76f0225b3523dbe8774ee4ea989e75a (1690237781790025562)

      • holger1405's avatar
        holger1405
        Hero+
        4 years ago

        @aceofspades0516 

        • Turn the Cloud-save function in Origin off.
        • Make sure that Origin is completely closed.
        • Go to your "C:\Users\>your user name<\Documents\BioWare\Mass Effect 3" = "Documents\BioWare\Mass Effect 3" folder and move the "Save" and the "BIOGame" folders to your desktop. > Test.

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