Mass effect trilogy: ME: 1 not able to play
I downloaded the mass effect trilogy from CD (my internet is one step up from dial up, so if I were to download, it would take a week or so.)
I can play ME 2 and ME 3, but when I try to play ME 1, it says syncing cloud data on my origin thing, but nothing else happens. I tried the repair download option, but it still does the same thing. Help please?
I got the fix and here is the chat log from customer support:
if you dont want to read the whole thing, the parts highlighted in magenta are the important parts.
Luis Antonio
Thanks for contacting EA Customer Experience, my name is Luis Antonio. How may I assist you today?
you
im having trouble starting my mass effect 1 from origin
Luis Antonio
Hello !
Luis Antonio
Don't worry I will help you with the best of my ability with this one.
Luis Antonio
Before we proceed can I have your your first name, last name and email address used for your Origin/EA Account please?
you
great thanks
you
[MY ACCOUNT INFORMATION]
Luis Antonio
Hello Austen its nice to meet you !
Luis Antonio
So your Mass Effect is not launching am I right?
you
correct, i got it from the disk version in the trilogy set
Luis Antonio
Thank you for that information.
Luis Antonio
Since this is an old game you will need to have a legacy screen name on your account. So please go to pogo.com and register an account under the same email address. Once you have created an account login to profile.ea.com using your origin account, select add persona, enable the option to add an existing EA Classic Screen name and login to the newly created Pogo account from there.
you
ok will do
Luis Antonio
Please notify me once you are done.
you
ok my persona is in the section and it has EA Classic Screen Name under it
Luis Antonio
Alright ! 🙂
Luis Antonio
Please go now here and activate this code:
[A PRODUCT CODE HE GAVE ME]
https://activate.ea.com/activategame.do
Luis Antonio
Tell me once it is activated
you
ok product successfully activated
Luis Antonio
Please go now to your Origin games Library
Luis Antonio
Is Mass Effect downloaded in your PC at this moment?
you
ok, now there is 2 mass effect games
you
yes
Luis Antonio
Okay let us do it this way.
Luis Antonio
Please run your Mass Effect .exe as admin and check if it will update.
you
ok, i did that with the desktop icon, all it said is syncing cloud data, but nothing else happened
Luis Antonio
Okay go to your origin games library now refresh it by clicking on the reload icon
Luis Antonio
Then please right click on your Mass Effect and try to select update.
you
i only have the option to download, show game details, and add to favorites
Luis Antonio
Download will do sir. It will also update the game.------------------------------This point on is just me telling him about my download------------------------------------------------------------------------
you
ok this is going to take a while, my internet isn't that fast
Luis Antonio
Can you tell me the progress of the update/download?
you
98%
Luis Antonio
Its almost finished 🙂
you
yeah it usually takes about 1 hr to download 1 GB, so it still may take a bit depending of how big the update is
Luis Antonio
I am pretty confident this game will run fine now after the update.
Luis Antonio
Is it almost done now?
you
99%
you
one thing i found was kind of weird was that in the directory, (C:\Program Files (x86)\Origin Games\Mass Effect) there was no exe file, but for ME 2 and ME3 there is one
Luis Antonio
But is the download done now?
you
still 99%
Luis Antonio
I am still here . Waiting for it.
you
ok, im sorry it is taking so long
Luis Antonio
I want to know if we fixed it.
Luis Antonio
No problem ^__^--------------------------------------------------------------------------Download is complete and i try to start up the game--------------------------------------------------------------
you
ok its done, im going to try to play it now
Luis Antonio
Yes go ahead and try..
you
interesting, the menue comes up for the game, but after i push play noting happens
Luis Antonio
Can you run the game as admin then?
you
yes, running as administrator seems to have worked
Luis Antonio
Is it okay now?
you
yes i think so!!
you
yay!! thank you Luis!
Luis Antonio
🙂
Luis Antonio
:DDDD
Luis Antonio
NO problemo ^__^
Luis Antonio
Have a nice day ! and a wonderful new year !
Luis Antonio
If there's no other concern.You may now end this chat session by clicking on the "End Chat" button.------------------------------------End of the session-------------------------------------
Long story short, contact customer support to get them to help you here is the link (talk to an advisor):
(Hopefully the link still works, its off of a help thing i submitted)
