Forum Discussion

2 years ago

Solved

[PC] EA app/Steam - Mass Effect Andromeda "Missing Online Access" Error

Are the servers still active? I wanted to import a save for new game plus but can't seem to get a connection tried reinstalling, hard resetting console and reconnecting my ea account.

Malkalic
2 years ago
So suddenly fixed it, was always yellow connecting then red and always offline when loaded. but now has turned green. Not sure if you fixed it or not but thanks lol. Never been on it before till now cheers! Closing the game and having a moan seemed to work 😃

EA_Shepard

Community Manager

8 months ago

sunephone Do you have a case set up on the EA Help Site yet?

sunephone

Seasoned Newcomer

8 months ago

No, not yet, actually, I have tried to set up but I didn't find any entrance, and I looked for some help in help center but nothing could help, so I put my issue down here.

As this picture, there's should be a entrance of set up a case in the middle, but there isn't.

EA_Shepard
Community Manager
8 months ago
sunephone Do this - Log out of the help site - then choose Mass Effect Andromeda/I need help loading my game

Then make sure the site is in a EN or UK language. When I choose these, I get a chat option but you don't need a chat option, you only need to set up a case in general.

When it asks you to log in, click on continue without logging in. it should look like this.
- sunephone
  Seasoned Newcomer
  8 months ago
  Alright, I will try, thanks.
  - EA_Shepard
    Community Manager
    8 months ago
    sunephone You are welcome. Just let me know once the case is created. All I really need.