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sxarlet's avatar
sxarlet
2 years ago
Solved

[PC] Mass Effect 3 "Redeem/Purchase Online Pass"

Hi all! I logged into ME3 on PC this week, and suddenly it tells me to 'redeem/purchase Online Pass' (yes, i've tried the fix here, more then once even, but it didn't work.) (And tried to fix t...
  • EA_Shepard's avatar
    EA_Shepard
    2 years ago

    @sxarlet I took a look at the account.

    Can you do the following for me?

    Delete EA License Files:

    • Make sure the EA app is closed.
    • Press the Windows key and "R" at the same time.
    • Type or copy and paste "%ProgramData%\Electronic Arts\EA Services" (without the quotes) into the new Window > ENTER
    • Enable View Hidden Files and Folders
    • Delete all files in the "License" folder.

    Repair or uninstall the game

    Launch the game again

    If you get the same error let me know!

EA_Shepard's avatar
EA_Shepard
Icon for Community Manager rankCommunity Manager
2 years ago

@sxarlet I took a look at the account.

Can you do the following for me?

Delete EA License Files:

  • Make sure the EA app is closed.
  • Press the Windows key and "R" at the same time.
  • Type or copy and paste "%ProgramData%\Electronic Arts\EA Services" (without the quotes) into the new Window > ENTER
  • Enable View Hidden Files and Folders
  • Delete all files in the "License" folder.

Repair or uninstall the game

Launch the game again

If you get the same error let me know!

sxarlet's avatar
sxarlet
2 years ago

It worked!

Already tried it once before, but this time I uninstalled the game, and then reinstalled. Now multiplayer works again.

  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    2 years ago
    @sxarlet wrote:

    It worked!

    Already tried it once before, but this time I uninstalled the game, and then reinstalled. Now multiplayer works again.

    Right on! Happy to hear that it is working for you!

    Cheers!

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