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I moved your posts into a separate thread.
So MEA and DAi are is stuck at "preparing game", right?
Please create a DxDiag in text file format and post it with your next reply. You can do that with the "Choose file" button at the bottom right corner of the reply window.
Is there a "Mass Effect Andromeda" folder in your "Documents\Bioware" folder
Hello and thanks.
DxDiag attached,
So ME:A is still failing to launch But DA:I I got running with admin privileges.
It's odd but DA:I will only run if I run it as admin from the desktop shortcut but not the EA app, even though the EA App is running as Admin?
- EA_Shepard2 years ago
Community Manager
@SapperICE I am taking a look at the file. When you installed the EA app, and the games, did you change both to run as Admin or do you just right-click and run as admin?
It sounds like we have some permission issues happening within Windows.
- 2 years ago
I have tried...
EA App (running on startup) launching ME:A through the App
EA App (running on startup) launching ME:A from the desktop shortcut
EA App (running on startup) launching ME:A as Admin (right click) from the desktop shortcutClosing the App and Re-launching the app as admin (right click), running ME:A through the EA App
Closing the App and Re-launching the app as admin (right click), running ME:A from the desktop shortcut as admin (right click)Closing the App and Re-launching the app as admin (right click), running ME:A from the The Directory as admin (right click)
Closing the App and Re-launching the app as admin (right click), running ME:A from the The Directory set run as admin (properties>Compatibility>Run as Admin)And for good measure I tried (run as admin)...
running in Compatibility mode for windows 8running without a microphone (steam suggestion)
deleting App data
changing the dir in reg edit
and re-installingIf I had just bought it I would have asked for a refund but I got it back in 2017 so I have just over 100 hours from my first play through(s)... do you think there might be a version issue? The App installed Deluxe Edition and Deep Space Pack, I assume it comes standard now but I don't remember buying any extra content 7 years ago
And to add some confusion I can't run Dragon Age Inquisition after failing to run ME:A, I need to close the app and (task manager) end task EA background services then run DA:I from the desktop and let the shortcut launch the EA app or it fails to run as well.
- EA_Shepard2 years ago
Community Manager
@SapperICE The version you have would not matter no because Evertones game was updated on the backend. They have bundles now which is why you see content you have not purchased. When you launch it now, does it just stick on preparing?
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