[PC] Mass Effect Andromeda launch issues
I tried running both EA App and ME:A as Admin, it just stuck on "Preparing game..."
Windows defender dosent have a problem with it.
Then I did the C:\WINDOWS\system32>DISM.exe /Online /Cleanu...
Forum Discussion
EA_Shepard
Community Manager
Community Manager@SapperICE The version you have would not matter no because Evertones game was updated on the backend. They have bundles now which is why you see content you have not purchased. When you launch it now, does it just stick on preparing?
If I launch from desktop it'll sit in "preparing Game" until I end task or right click > close window on the taskbar
If I launch from the app it will do the same but stop on its own if I click on the EA app behind it.
not sure if it'll help but I added a screen caps of Task manager so you can see what's running and left running after it fails to run
- EA_Shepard
@SapperICE What happens if you do the same but you only end the EA_background services in the task manager?
When you are in the EA app's settings, can you ensure the limit download rate is set to 20?
Under Applications - Application Settings - Which options are turned on?
Which options are turned off?
If I end task on the background services, the EA app and the "preparing game" screen crash (no error message)
But I only need to kill background services if I want to run something else after failing to run ME:A its like the app is still stuck trying to run ME:A
Download rate is now set to 20 was at unlimitedSetting screen cap in attachments
- EA_Shepard
@SapperICE Gotcha. I looked at your DxDiag and Your system specs are way better than needed so we can rule that out. I did see the GPU drivers are a month out of date but that would not "prevent" the game from launching.
In Windows, let's say you do a fresh install. Unless you change admin privileges then, you have to click on the OK and Accept messages when you install and launch programs.
Once Windows is installed, people install all kinds of other programs. The question here is, how many different "security" programs did you install? How many security programs have you modified?
From the list of steps you provided above, there are only a handful of other changes you can make that would give permission to run the game. Almost like Windows (or a program) is stopping this one game. This used to happen with Sims all the time back in the day.
Windows Error report
Windows error reports show around 10 KernalEvent errors with Windows and your hardware. Most were all around the same type of issues. Mainly Windows, programs, and software installs.
Steps to start with
- Run the System File Checker tool
- Check for Windows Updates
- Check for GPU updates
- Windows troubleshooting tools
- Guide for Troubleshooting Graphics issues
- Install/Repair your VC++ files for the game (Microsoft VC++ Link)
Additional Steps to test
- Put your device in a Clean Boot then launch the game
- Try the Game in different Compatibility settings
- Try Safe Mode with Networking
- Try a new Windows Account
- Change UAC Controls within Windows (change back once tested)
- Remove any over-clocking or undervolt settings or software and check if the issue continues
The file also suggests the following:
- Checking hardware
- Run hardware diagnostics
- Check the event viewer for errors
- System Restore
