"Please connect to Alliance Network / DLC authorization invalid, etc."
EA Support has been ABSOLUTELY WORTHLESS on this, and I cannot stress this enough. I had 4 emails over the course of 3 days, from 4 different people, none of whom were any help, but were all part of the same chain, as if none of them knew what to do and were just picking up where the other had left off after I'd done what they asked. And that was between poorly misspelt and badly laid out instructions.
To clarify, I bought Mass Effect 3 from a physical retailer back in 2012, the day of release. I redeemed the key on Origin, got my game, played it. Had months of fun in multiplayer. Didn't get any of the DLC aside from the day-one DLC which came with it, the Prothean stuff.
So cut to now; they've asked me for my original email (the same account it was registered on and that the account I sent everything from on), proof of purchase (I don't have it, for obvious reasons, it was NINE YEARS AGO), a time/date/email/post code/etc. of everything that the purchase was associated with, and then on top of everything else, they asked me for my STEAM ACCOUNT, and then asked that if my Origin account wasn't connected to my Steam account, then to CONNECT MY STEAM ACCOUNT?
Honestly, I never, *EVER* yell at customer service. They're just usually following some sort of code, and I know they're usually doing their best to help--in any store or over any phone centre.
This was just absolutely f***ing useless. I'm so angry. After I told them I couldn't provide them with PHYSICAL PROOF OF PURCHASE (why would I need it? IT'S ON MY ACCOUNT. I CAN'T REGISTER GAMES I DON'T OWN TO MY ACCOUNT) and that I wouldn't be attaching my Steam account because I HAVE NEVER USED THE TWO OR CONNECTED THEM, they told me they can't help because I haven't "provided the details needed."
I swear to Christ, EA, your customer service sucks. I still can't access the DLC package or multiplayer, and your customer service straight up refuses to help because I can't provide information from 9 years ago that I shouldn't even NEED at this point because everything is claimed legitimately and attached to my account, which surely they can SEE just by viewing my customer record and profile.
Fix your s*it. For the love of God.
@holger1405 Thanks for flagging to me, yes I'm not sure why that would be asked, we'll look into it.
@Daxmort Hey, can you restart your Origin and check again? If everything works now, great, and please let us know.
If it doesn't, please DM me and we'll chase up on getting this cleared up.
