This center is BETA version, which means they might not have yet set up all the functions of it, such as live chat. Remember, BETA versions tend to have problems, and maybe not having the live chat avaiable yet is a problem they are aware of and are working to fix it.
Hang on, when support can take MONTHS to e-mail back about issues and there is no local phone support it's rediculous not to allow us access to live chat.
I have had consistently slow and poor quality techsupport from EA and it seems to just be getting worse.
I agree that the delay is sometime too long.
But just imagine that when advisors are around 50 maybe 100 (and I hardly think), we're several thousand of player.
And as you know, many of us complain for manything they could find themselves solutions, and so they lose their time.
But I can give you a solution for the live chat, on the EA help website, at the bottom on the right, there's a menu where you can choose your language.
And when you choose a different language, that change the country you'll contact.
English & American support are the most active support.
