Forum Discussion

EA_Shepard's avatar
EA_Shepard
Icon for Community Manager rankCommunity Manager
7 months ago

Re: [Steam] Unable To Launch Mass Effect Legendary Edition

@Chasestingray 

I checked your Windows Error Reporter, and there wasn't much in there, which is odd, being the game won't launch. What I did find though may be an issue.

Check Network Settings:

  1. Ensure your internet connection is stable and working.
  2. Disable VPN or proxy settings temporarily.

Reset network settings by running the following in Command Prompt (as Administrator):
cmd
CopyEdit
netsh winsock reset

netsh int ip reset

ipconfig /flushdns

ipconfig /renew

Run the Windows Update Troubleshooter:

  1. Go to Settings > System > Troubleshoot > Other troubleshooters.
  2. Run the Windows Update Troubleshooter and follow its recommendations.

Reset Windows Update Components:

Open Command Prompt as Administrator and run these commands:
cmd
CopyEdit
net stop wuauserv

net stop cryptSvc

net stop bits

net stop msiserver

ren C:\Windows\SoftwareDistribution SoftwareDistribution.old

ren C:\Windows\System32\catroot2 catroot2.old

net start wuauserv

net start cryptSvc

net start bits

net start msiserver

This resets the Windows Update components.

Clear Microsoft Store Cache:

  1. Open Run (Windows + R) and type wsreset.exe. Press Enter.
  2. This will clear the cache for the Microsoft Store.

Verify Services are Running:

  1. Press Windows + R, type services.msc, and ensure the following services are running:
    • Windows Update (wuauserv)
    • Background Intelligent Transfer Service (BITS)
    • Cryptographic Services

Check for System File Corruption:

Run System File Checker and DISM to repair corrupted files:
cmd
CopyEdit
sfc /scannow

DISM /Online /Cleanup-Image /RestoreHealth

Review Proxy Settings:

Check and reset proxy settings:
cmd
CopyEdit
netsh winhttp reset proxy

Manually Install Updates:

  1. If the issue persists, manually download and install updates from the Microsoft Update Catalog.
No RepliesBe the first to reply

About Mass Effect Franchise Discussion

The fate of the galaxy lies in your hands. Join the Mass Effect community forums and tell us how you'll fight for it.19,186 PostsLatest Activity: 6 hours ago