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FCGrizzlyAdams's avatar
FCGrizzlyAdams
2 years ago
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[Resolved] Mass Effect 3 (2012) Activation Error

Hello! I am unable to play Mass Effect 3 (2012) on the EA app. It continuously gives me an error about needing an activation/product key, but the launcher seems bugged, and clicking the option to manually enter my product key just tells me I'm offline (when I'm clearly not). I originally owned ME3 back on Origin and now through the EA App after the change to this one. I have already tried removing the License folder based on other troubleshooting from here and from the N7Squad community as well as completely uninstalling the game, clearing the temp folder, and using Revo Uninstaller to manually clear all related files from my computer. I also tried creating a new admin user on the computer (despite the one user I had already being an admin as well) and installing through this, and I've used the system file checker to look for corrupt Windows files, but nothing fixes this. Customer service has been of zero use, not reading my messages and giving me the same troubleshooting runaround before marking this as "no fix available". One agent specifically denied trying to just apply a new product code to my account from the backend, saying it wouldn't fix it. I even resorted to submitting a Better Business Bureau complaint, but the EA HQ in San Francisco seems to care as little as customer service did, as they don't seem to have even read my complaint, giving me the same runaround to remove the "License" folder and then simply to contact support. It seems their solution is also inaction and just hope the problem goes away.

I've been an EA fan for over 20 years, but showing this little care about a paid product not working is very concerning. I'm hoping there is something that can be done here. Please let me know if anything else is needed from my end. Thank you!

EDIT: Sorry, I missed the post about including the DxDiag text file. I have attached this now.

  • Icarus64's avatar
    Icarus64
    2 years ago

    I fixed it on my PC.  I deleted the Mass Effect 3 licence in the ProgramData>Electronic arts>EA Services>license folder.  Then it loaded and put a new license in the folder.

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  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @FCGrizzlyAdams  @fiendishtiara 

    Hey, can you please link me the following error ID?

    • Attach the EA App Error Report ID Here
    • The EA app logs can be found in C:\ProgramData\EA Desktop\Logs & C:\Users\%username%\AppData\Local\Electronic Arts\EA Desktop\Logs
  • FCGrizzlyAdams's avatar
    FCGrizzlyAdams
    2 years ago

    @EA_Shepard Sorry, what files do you need from those locations? I couldn't tell from the linked help page. There are 31 files in the Logs folder under AppData (I did see one named ErrorReporter. Is this what you need here?) and four files under the logs in ProgramData:

    EABackgroundService.bak

    EABackgroundService.txt

    EABackgroundServiceVerbose.txt

    EADestager.txt

    Do you need me to use the Error Reporter from the EA App?

  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @FCGrizzlyAdams They just need the EA app error report id from the EA app. Some can download in a txt file too. But with the report ID they can just look that up if there are logs for it.

  • FCGrizzlyAdams's avatar
    FCGrizzlyAdams
    2 years ago

    I just tried using the Error Reporting the app three times but at the end when submitting, it keeps saying "Your error report encountered an error". Lovely lol. I'll try using the one in the files that runs separate from the EA App.

    EDIT: @EA_Shepard using the one from the system files opens the same thing as through the EA App, so same error on this. Is there anything else I can use or just keep trying until this eventually lets me submit the error?

  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @Icarus64 Can I get the following info so that I can pass it along to the team?

    • Platform - EA app/Steam:
      EA ID:
    • Country:
    • Date and Time Error first occurred:
    • Attach the EA App Error Report ID Here
    • The EA app logs can be found in C:\ProgramData\EA Desktop\Logs & C:\Users\%username%\AppData\Local\Electronic Arts\EA Desktop\Logs
  • Icarus64's avatar
    Icarus64
    2 years ago

    I was able to get it to run on my laptop, but not on my PC.  I tried uninstalling Mass Effect and EA app and removing all evidence of Mass Effect folders. I also removed some Mass Effect registry entries with no success.   The errors also also happened to Crysis 2 and Crysis 3 but a reinstall of those games fixed the problem.  No such luck for Mass Effect 3.

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