[Steam] Mass Effect 3 Product Key Error
Product: ME3 Platform:PC Error Report ID (learn how to create an Error Report ID in the sticky post) Which client functionality are you experiencing this bug with? Launch Game When did this happe...
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EA_Shepard
Community Manager
Community Manager@JIMAsang Can you launch the game again in Steam, and then snag me an image of all the errors that you get?
Hi, the images are attatched. It alwasy says my computer is offline after I clicking "Enter product key", but obviously my PC is online. @EA_Shepard
- EA_Shepard
@JIMAsang Thank you. Those errors typically indicate only a few reasons.
You are logging into an account that doesn't own the game
There is a mismatch in syncing the Steam and EA app
Your EA account is linked to a different Steam account
Your PC registry is trying to load a different download with a different key
If you purchased the game on Steam, you would be able to see that key in your Steam library.
To find a game key in Steam, you can:- Select the game from your Steam Library
- Right-click the game
- Select Manage
- Select CD keys
Normally if this does not work, you need to contact Steam and get it from them. What I would suggest first is logging into EA.com and under the connections tab verify the Steam account you are on is linked to the right EA account.
Next, if it is, uninstall the game and delete all files and folders relating to the game. This also includes doing a registry clean up.
Once this is all verified, let me know!
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