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C4boSuelto's avatar
C4boSuelto
2 years ago
Solved

Unable to launch Mass Effect: Legendary Edition

Product: The EA app Platform:PC Error Report ID (learn how to create an Error Report ID in the sticky post) f9373f35-b233-4eb4-b0ab-962a0c32a5328 Which client functionality are you experiencing th...
mass effect legendary edition
  • dwamps's avatar
    dwamps
    2 years ago

    I had the exact same issue as you, trying to launch the game opened an empty EA app window that looked like a login window. After trying what felt like a million things, here's what ended up working for me :

    1) Go to your ME:LE install folder and set MELauncher.exe to be run as administrator

    2) Go to your EA app install folder and set EALauncher.exe and EADesktop.exe to run as administrator

    3) Launch the EA app through the EALauncher executable

    4) Launch ME:LE through the EA app, NOT Steam. If everything worked correctly, you should get a window asking for your permission to run the game as administrator. Say yes, and then you should be good

    I'm assuming you know how to set applications to launch as administrator since you mentioned in your original post that you've already done it with the EA app

    I really hope this works for you, I've been there and it's a very frustrating experience!

C4boSuelto's avatar
C4boSuelto
2 years ago

Update: I've been looking for every single possible solution I can find and have tried everything.

At first I thought this was an error with the EA app, since almost everyone is having problems with that, but after failing to find any workaround, I'm not so sure anymore if that's my case.

I've tried the custom launcher from the Nexus, tried using Origin instead of the EA app (And used every single workaround I could find for that one as well), and tried using the direct .exes instead of the launcher's (Meaning: I tried using the ME1, ME2 and ME3 .exes directly instead of using the MELE launcher), tried turning compatibility mode for all of them, tried running as administrator with each one, tried both compatibility AND running as admin, and all of this met the same problem: It doesn't even try to start. It's like it detects I need Origin or EA and opens whichever I have installed, and then gives up.

There's no new processes in the background, no blank game window that crashes, nothing. So I don't even know where to start troubleshooting again.

In any case, I saw that most of the times users are asked for a dxdiag report in these issues, so I attached one in this post.

Once again, sorry for any typos and/or mistakes, English is not my first language. (Also, the dxdiag is in Spanish, I don't know if that's an issue, let me know and I'll see if I can get a new one in English)

  • holger1405's avatar
    holger1405
    Hero+
    2 years ago

    @C4boSuelto 

    Could you provide a screenshot of the EA window you see?

    What is the exact error message you see after that Window? (The error message in Spanish is fine.)

    • BP18011982's avatar
      BP18011982
      2 years ago

      If their problem is the same as mine (and it does sound a lot like that), there is no error message. Just the blank EA “login” pop up and than nothing. The window in question is called link2EA. I have looked up the solutions on that topic but none worked for me.

      • holger1405's avatar
        holger1405
        Hero+
        2 years ago

        @BP18011982 

        Looks like a link error between Steam and EA app.

        Unlink and relink your accounts.

        If that don't works:

        Please clear your temp files:

        • Press the Windows key and "R" at the same time
        • Into the new window, type or copy & paste:  "%temp%"   (Without the quotes.) > hit "ENTER"
        • Now your Windows Explorer should have brought you to the "C:\Users\>your user name<\AppData\Local\Temp" folder. > Delete all files and folders in it.
          (If some files or folders can't be deleted, reboot and try again.)

        Then:

        • Go here and download "Revo Uninstaller". (The freeware version, Portable version works too.)
        • Run "Revo Uninstaller" > Uninstall EA app.
        • At the end of the main uninstall, Revo will ask you which cleaning method you want to use. > Select "Moderate" > Browse.
        • If "Remaining registration content found" is displayed > Select All > Delete > Next
        • When "Remaining Data and Folders" is displayed > Select All (Make sure the "Origin Games" folder is not in the list) > Delete.
        • Restart the PC > Start the game from Steam (Should download EA app.)
        • Test.

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