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sekousb's avatar
sekousb
4 years ago
Solved

Alway crashing five minutes

So I decided to download NBA Live 19 on my  Xbox with ea play a month ago. I also have the disc. The game always seems to crash when it’s updating on the menu screen. Then I lunch it again everything...
  • EA_Blueberry's avatar
    EA_Blueberry
    4 years ago

    Hi, @sekousb 

    Sorry to hear about the crashing! First, let's start with the basics. Have you tried a power cycle before launching the game again or re-installed the game from your library?

    How to power cycle your Xbox console:

    1. Turn off the Xbox One console by pressing the Xbox button  on the front of the console for about 10 seconds until it shuts down completely.
    2. Unplug the console’s power cable. Wait 10 seconds.

    Important Be sure to wait 10 seconds. This step resets the power supply.

    1. Plug the console power cable back in.
    2. Press the Xbox button  on your console to turn on the Xbox One.
EA_Blueberry's avatar
EA_Blueberry
Icon for Community Manager rankCommunity Manager
4 years ago

@knesmomax 

First check to see if you have files located on both drives. I've seen it where a game is installed on the internal but updates for the game went to the external (there is an Xbox setting for your game on where to designate post-installation updates, make sure it's the same drive). If data is on both drives, it's pulling resources from both which can result in performance issues.

I've seen an issue in UFC 4 where the game wouldn't work properly on an external drive but worked fine on the PlayStation drive. Not all games may be compatible with all sorts of hard drives because when they're created, they're designed for certain pieces of hardware. Just having the external drive plugged in or other random devices can cause strange issues. For a previous FIFA game, having a guitar hero dongle plugged in caused players to freeze at the menu.

What I recommend doing is deleting any files for the game you have on the external, unplug it, then check the internal to uninstall the game files. Then, install the game from scratch on the internal with no other devices plugged into the console. Going to a fresh re-install on the basic internal drive is a good step to see if we can narrow down the issue. 

knesmomax's avatar
knesmomax
4 years ago

Ok, I'll try that and let you know how it goes. I really appreciate your help with this. Thank you.

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