[Issue resolved] Xbox One - League Mode Stuck

Just been drafted and trying to go into my first game for The League and the loading screen is just stuck on and endless loop, I’ve reset my Xbox etc but nothing seems to work. Have used 4 hours of my EA access trial trying to figure this out. 

I'm trying to play my first game in the league,and it just stays at the loading screen while the music plays.

same here  nba game now game freezes during loading into game all i hear is music

Mines doing the same. Wasting my ten free hours waiting for it to load lol

Please fix the EA

It's happened 5 times in a row. I have my face scanned and uploaded to the game. Once I do that the game freezes. The background music plays until the song finishes then then nothing. I waited 15 minutes, nothing. I restarted the game and tried again. Like I said before, 5 times. I gave up. I don't know what to do.

Same issue, I even tried hard resetting my Xbox and tried reinstalling the game. Seems to just happen with The League games.

Hello, 

I'm sorry to hear you are encountering this issue, our team have opened an investigation and we are currently gathering information to get to the bottom of this. With that in mind would you mind getting back to me with the following information?

Gamertag: 

Gender Selected: Male/Women

Gameface uploaded: Yes/No

Left or Right Handed: 

Play Type:

Play Style: 

Icon Selection: 

Thanks,

Roger.  

I am not the OP but here is my information:

Gamertag: MeOwZeR83

Gender Selected: Male

Gameface uploaded: No

Left or Right Handed: Right

Play Type: SF

Play Style: Playmaker

Icon Selection: The King