You probably want to contact 2K, this is EA's HQ. Seriously, same happend to me, I lost my progress but they gave me 400,000 in VC to start all over.
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EA_BarryCommunity Manager
Please start at the following link for help with 2K products: http://support.2k.com/hc/en-us/articles/203354487-2K-Customer-Support
