Xbox One - NBA Live 19 - Crashing 5-12 Minutes into the game.

I’ve owned NBA Live 19 for about almost a year now and this issue has never happened to me until Live 19 has gone onto gamepass.

I’ve tried Hard Reseting My Xbox: Fail

I’ve tried reinstalling the game: Fail

I even put in my NBA Live 19 Disc in so it doesn’t install the digital version: Fail

I honestly don’t know what is happening with EA right now but this needs to be fixed immediately. If somebody has a fix for this please help it would be very helpful. Thanks!

Tone_Skyp
4 years ago
So I’ve been having the same issue for about a month and couldn’t figure out what was wrong until now. I believe I’ve found a fix. It worked for me just played an entire game with no issues. (XSX)
1.Go to Xbox Insider Hub/Leave Xbox Update Preview or Beta Program
2. Go to settings/system update may be about 4GB
3. System may factory reset but it won’t delete anything it’s just basic sign in stuff.
3. After system update go to general/Power mode & startup/Full shutdown
4. Turn on and give it a go!
Hope this works for everyone!

26 Replies

Taylorobrien45
4 years ago
@EA_Blueberry so I don’t even have that installed the the insider app or whatever it is so I downloaded it and I am not in it it’s asking me too sign up for it so no I’m not in the insider hub
W33errfg
4 years ago
It’s happening to me it keeps crashing 5-7mins into the game I done every thing and it’s the only game that’s doing this on my Xbox
dev1st4ti0n
4 years ago
ive left xbox insider program
ive wiped the cache
ive deleted and reinstalled the game 3 times
ive factory reset my console
the game still crashes
Sirvannes03
4 years ago
Thank you so much, this issue has actually fixed my NBA Live 19 from crashing. Thank you so much for you’re guys help.
Yoni_Tsunami
4 years ago
@EA_Blueberry I have done everything you guys asked and it still is not working. So exactly what else are you guys doing to fix this problem?

I have seen too many people complianing about this game crashing for you guys to act like this is just a one off or a rare occurrence.

Half the reviews on the game on the Marketplace have 1 star reviews for the game since it started crashing. So I would like to know what you guys are doing to fix this other than trying to tell us things that aren't true. I was never in the insider program, so how does this happen? and how can leaving something I was never in fix the problem?
EA_Blueberry
Community Manager
4 years ago
This is still under review by the team. I'm sorry we don't have any updates to share outside of that, however they are aware of this and we'll share more with you when we hear it. Thank you for your patience and we apologize for the technical issues you're facing.