Forum Discussion

Mannyfresh91152's avatar
5 years ago
Solved

Ads are not working

Product: NBA Live Mobile Platform:Android Phone Summarize your bug ADS ARE NOT WORKING ALL DAY LONG How often does the bug occur? Rarely (0% - 9%) Steps: How can we find the bug ourselves? Go ...
  • EA_Blueberry's avatar
    EA_Blueberry
    5 years ago

    *UPDATE*



    Tweet: https://twitter.com/EASPORTSNBALM/status/1307035782830600194

    *UPDATE*

    Tweet: https://twitter.com/EASPORTSNBALM/status/1306298536619839489

     

    *UPDATE* 

    Thank you for the examples, they're no longer needed. The team has been notified and we'll update this thread as soon as we hear more information around it. 

    Hey, everyone.

    Thank you for raising this to our attention.

    We'll need to gather information for the team to get this looked into. Please DIRECT MESSAGE ME the following:

    • Device type (Ex: Samsung Galaxy S10, iPhone 6)
    • Device software version
    • NBA Live User ID (Found at the top when you select Settings. DO NOT SHARE PUBLICLY)
    • Are you not receiving ads or are the ads not starting up for you when you try to watch them?
    • When did it start happening?
    • You've tried restarting your device? (Yes/No)
    • Are you trying to watch the ad from the main screen or store? Which ad is it?

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