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muhyun4028's avatar
muhyun4028
5 years ago
Solved

Ads button greyed out

Product: NBA Live Mobile Platform:Apple iPhone Summarize your bug Whenever i click ads watch buttons it win’t work and turned out grey. When it comes in ios13 , i just reset ad id on my phone setti...
EA_Blueberry's avatar
EA_Blueberry
Icon for Community Manager rankCommunity Manager
5 years ago
@Kennethf4 Are you playing on VPN? Ads are not guaranteed to show up for everyone at the same time because of promotional factors.
KingdomCome81's avatar
KingdomCome81
5 years ago
@EA_Blueberry Hi - I’m also experiencing this.

Have rebooted iPad and game
Have uninstalled and reinstalled game
Have updated iOS

But still not working.
Seems pretty inconsistent. Any other hacks/tips?
  • EA_Blueberry's avatar
    EA_Blueberry
    Icon for Community Manager rankCommunity Manager
    5 years ago

    @KingdomCome81 

    Try this:

    For iOS:
    1. Close your game
    2. Go to your device settings
    3. Go to Privacy
    4. Scroll down to Advertising
    5. Reset Advertising Identifier
    6. Restart your device
    7. Launch the game again
     
    For Android:
    1. Close your game
    2. Go to settings
    3. Go to Google: Services & preferences
    4. Go to Ads
    5. Click on "Reset advertising ID"
    6. Click OK
    7. Restart your device
    8. Launch the game again
    • KingdomCome81's avatar
      KingdomCome81
      5 years ago

      That worked! Thanks so much for the quick response.

    • gskma's avatar
      gskma
      5 years ago

      I have the same issue, but there is no such option as “resetting advertising id” on my iPhone. I’m on iOS 14.4. Please advise.

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