Ads don’t show
Product: NBA Live Mobile Platform:Apple iPhone Summarize your bug Watch ad for w’s won’t show up. How often does the bug occur? Occasionally (10% - 49%) Steps: How can we find the bug ourselves?...
Forum Discussion
EA_Blueberry
Community Manager
Community Manager@AgisTournas Have you tried restarting your device and attempted it on mobile data instead of WiFi, or toggled WiFi off and back on?
Do these steps help out at all?
https://help.ea.com/en-us/help/mobile/troubleshooting-steps-for-android/
Do these steps help out at all?
https://help.ea.com/en-us/help/mobile/troubleshooting-steps-for-android/
I have tried all the possible ways as described
I made a fresh install [just 10 minutes ago for the 4th time today] & the problem is still there
It seems to have emerged suddenly after some new ads were added to the app
The Messenger one, the Facebook and another one I don't recall right now...
Is there an issue with those particular ads?
Do other people report the same behavior from the app?
- EA_Blueberry
You're not the only one as I've seen some reports from other sources head our way too. I've seen cases where it's only specific ads affected. We've raised this up to the team for investigation and I'll update the post as soon as we have more info around it. Any workarounds others have found useful are always appreciated here.
Have you tried resetting your Google Ad ID?First of all I would like to say a big thank you for your interest in this case.
It is very nice to see that someone from the EA team is trying to help.
I have tried resetting my Google Ad ID, but the result is always the same.
I was lucky enough to get the rewards two times, but I have another 14 failed attempts!
Note that I keep track of my tries today, since the problem that has been troubling me for 3-4 days made me loose many W's points and tokens of the Monthly Masters campaign & the Influencers campaign, as well as too much stamina that I could have used to progress in my game.
I can only hope that the EA Team will send some compensation, so that those campaigns will not be a waste of time...
- EA_Blueberry
@AgisTournas
Team recently tweeted out they're looking into addressing this. We'll update this post as soon as possible.
NBA Live Mobile tweet: https://twitter.com/EASPORTSNBALM/status/1248611888524431366
- yepp...have reset it a dozen of times..still doesnt work
Its doing it again.
None are even appearing now. No Bob, no votes, no arena bonus, no ws, no eggs.... None of anything you watch an add to recieve... no option to even click it.
I've tried to reset the Google Ad ID, reinstalled the game, restarted my phone, toggled between wifi and 4G, but the ads still do not appear. Each time I select to play ads for the events, a window pops up stating "There are no direct offers currently available. Please check the store for more offers." May I know what else can be done?
