5 years ago
Ads don’t show
Product: NBA Live Mobile Platform:Apple iPhone Summarize your bug Watch ad for w’s won’t show up. How often does the bug occur? Occasionally (10% - 49%) Steps: How can we find the bug ourselves?...
First of all I would like to say a big thank you for your interest in this case.
It is very nice to see that someone from the EA team is trying to help.
I have tried resetting my Google Ad ID, but the result is always the same.
I was lucky enough to get the rewards two times, but I have another 14 failed attempts!
Note that I keep track of my tries today, since the problem that has been troubling me for 3-4 days made me loose many W's points and tokens of the Monthly Masters campaign & the Influencers campaign, as well as too much stamina that I could have used to progress in my game.
I can only hope that the EA Team will send some compensation, so that those campaigns will not be a waste of time...
It is really annoying that we can't use any of the ads.
Everyone who is experiencing the same issue misses on everyday basis the following:
- 1 Monthly Master Token
- 2,100 [350 x6] Welcome to NY points
- 500 PvP points
- 500 [10 x50] stamina, if we assume that we were able to use 10 ads per day
- 300 Dallas International points
We got a compensation of just 2,000 NY points & 200 stamina..!
What about the other campaigns?
Will we be able to get those nice new cards? I suppose not, if the problem persists.
Please, send us some real compensation, so that these campaigns will not be a waste of time...
Thank you in advance