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Product: NBA Live Mobile Platform:Apple iPhone Summarize your bug Watch ad for w’s won’t show up. How often does the bug occur? Occasionally (10% - 49%) Steps: How can we find the bug ourselves?...
Forum Discussion
EA_Blueberry
Community Manager
Community Manager
@vmgonzales_0 wrote:
i just fixed this problem yesterday.. what i did is to change the language.. go to setting and change the language. Before you do it make sure you remember the position of that language you presssed coz it will become different language so when yo go back to english language you will not be confused
This player above found an interesting workaround and posted it in this thread. Does it help any of you all out while the team is working to address this?
@EA_Blueberry wrote:
@vmgonzales_0 wrote:i just fixed this problem yesterday.. what i did is to change the language.. go to setting and change the language. Before you do it make sure you remember the position of that language you presssed coz it will become different language so when yo go back to english language you will not be confused
This player above found an interesting workaround and posted it in this thread. Does it help any of you all out while the team is working to address this?
Nope ☹️
- EA_Blueberry@Xdegenerate1075 Thanks for keeping the thread updated on whether it worked or not. We appreciate you all hanging in there and we know it can be hard to be told to wait this out, but please do so while the team is aware of this impact on your events and working to fix it as soon as possible.
- EA_Blueberry
Hey, all.
An update went out that should have helped address this. Can you please respond back confirming whether it's working or not working for you? Thanks! - @EA_Blueberry Update doesn't seem to help me getting the ads back. Did everything from reinstalling, changing language settings, etc. and none of them works!!
- EA_Blueberry
Update from the NBA Live Mobile team via their Twitter:
ADS UPDATE: We have released a patch to resolve the issues you may have been seeing in NBALM. You will want to update to the latest version to ensure you have the fixes. This may take some time to populate across all app stores.
Thanks for letting me know. Please try again later today and let me know if you see any changes. Uninstalling and reinstalling the app is advised too. If you play on GUEST MODE though, progress is deleted upon uninstalling.
Nope.
@EA_Blueberry Update: When the update went out, I uninstalled and reinstalled the game. Played the game straight away after resetting my advertising id, and went playing the monthly masters. A couple of minutes later, it works, I can watch ads. Later on, it just disappeared, and then back again I can't watch ads. Next day, unistalled and reinstalled again, worked again and got watch every single ad I needed, and then disappeared again saying: "Ads unavailable". Today, unistalled and reinstalled mulitple times, nothing. I resetted my ad id mulitple times, nothing. So back to the same spot I was before the patch. Seems like all that waiting for a response from EA was in vain, as I expected. smh..
