Ads don’t show
Product: NBA Live Mobile Platform:Apple iPhone Summarize your bug Watch ad for w’s won’t show up. How often does the bug occur? Occasionally (10% - 49%) Steps: How can we find the bug ourselves?...
Forum Discussion
EA_Blueberry
Community Manager
Community Manager@AgisTournas Have you tried restarting your device and attempted it on mobile data instead of WiFi, or toggled WiFi off and back on?
Do these steps help out at all?
https://help.ea.com/en-us/help/mobile/troubleshooting-steps-for-android/
Do these steps help out at all?
https://help.ea.com/en-us/help/mobile/troubleshooting-steps-for-android/
i have just tried what ever you said but i can't find ads. Its so disappointing that game is updating but still we are not getting what we want. I cant buy most of the players bcz ads are not working and that is leading to shortage of tokens. Plz help with this issue. I have tried everything
I just used my data, reopen my game, even logged out and again logged in, also in setting i went to legal privacy and off all the things and again open it but still can't find any ads please help with this.
- @Hasnainwick Those are all the known workarounds till date for the issue of unavailable ads. The team is still working on another fix but we're not sure if it's coming out anytime soon. Please try logging in and out a huge number of times. It may stimulate the game to give ads, also do try changing your google ad id if it's on an android.
Can the Devs stop making excuses and just fix the problem? If this was a day or two issue, fine but this has been going on now for about 2 months.
The “work arounds” would be great if they actually..you know worked as opposed to maybe working.
What makes this further frustrating is that the ads are definitely ”available”. When you get the unlocked reward they’ve peppered throughout the game, you get to..wait for it..watch an ad! I actually thought you have to watch a bunch of these throughout the day to unlock the “privilege” to make the ads available for the other tabs. I thought this may be a work around but it only fixed the problem maybe once so no.
if the Devs cannot fix the problem (and it seems like they either can’t or don’t care enough to do so) then get rid of this entirely. Stop wasting our time and yours, and just make the rewards easily accessible. Sure you would work real quick to fix any bugs if it involved the tabs preventing people from spending money so yeah, this has gone on long enough.
- @AKtheLaw Hey there, as a starting note Welcome to the community of NBALM players determined to help each other and bring about great discussions.
Secondly, coming to your query , as a player who has been through the same trauma and frustration back in the day of no available ads, I do understand it's really disheartening to know getting a better reward relies on something that isn't always achievable for only a few players.
Now I've been in the situation you are rn, and your understanding of the ads system is a little flawed, so let me walk you through it.
After you watch an ad, another ad usually tales about 2 minutes to pop up. Now ads are common for all the rewards in all tabs including stamina. So ad as an entity are same, the rewards depends upon which tab you went to watch it. Now i see your problem is a typical problem i face from day to day, as you have 1 ad watched and then suddenly the ad system snaps and doesn't give more ads. I assure you, from all such cases of consumers I've seen, simple workarounds like reinstalling(only if logged in through play games/gamecentre/Facebook and NOT on guest mode) the game, logging in and out(remember to do it several times and wait for around 2 minutes or play one or two events to see if the ads are available after the 3rd or 4th log in) and restarting your device works. Also keep in mind to not exit the app or switch apps in the middle of the game or the ad, it somehow leads to unavailability of ads. Also sometimes it so happens that the ads reload after around 18 to 20 hours of the last ad you watched(in the previous session not the running session)
Please try the logging in and out a lot of times, ive had to do it about 21 times a day, its strenous but if successful, it can give you better rewards.
Thirdly, it's not you, many people facing unavailability of ads are really unsatisfied by the fact that the game develops haven't made changes to the as system to benefit all. The community team checks this forum and the person pertaining specifically to this forum is currently unavailable due to some problems( @EA_Blueberry ) But I'll make sure I have another Community Manager look into this matter and try to change the current situation at the earliest.
