Forum Discussion

10 months ago

Solved

April Live Pass: Not collecting Live Tickets

I bought both the premium and MVP live pass for April and never received the 360 live tickets that was awarded at milestone 2 (180 for each pass), as well as the 30 live tickets for milestones 7, 14, 21, 28. All the other rewards seem to work fine. I claimed the live tickets tokens but they were never added to my live ticket balance. Anyone else having this problem? I had no problem collecting live tickets in for previous months in Season 8.

EA_Solaire
10 months ago
Under investigation. Accepting as solution for visibility purposes only.

Hi all,

This is currently being looked into by the teams, I'll be updating this thread as I receive more information on this issue.

Thank you for all the reports on this!

79 Replies

PhoenixMk85
9 months ago
@sharule23 Me too
sharule23
9 months ago
Looks like where not getting nothing 🙄😑
ikiy1kneqhea
9 months ago
I had the same problem and reported it numerous times.
sharule23
9 months ago
Nice they gave everyone 200 live tickets but did not give us the tickets we earned and payed for
4jvpv6wgb0cq
9 months ago
I received a message that I provided 180 tickets as attached, but I didn't actually receive anything. I only received 200 tickets.
PhoenixMk85
9 months ago
The same for me
sharule23
9 months ago
Me either
PhoenixMk85
9 months ago
And I don't think they have the detail of compensating for this horrible month and a half.
jwgsjj9wavet
9 months ago
I have a feeling that this glitch affected lots of players. So giving everybody 200 tickets was probably their best option even though it would have been nice to get the other 310 tickets. Kudos to everybody in this thread. Maybe we played a part in getting everybody 200 tickets.