Can’t login

Hi, @bengalsfan8509 

Can you check your device to see if there are any updates and then also check the store for upgrades for NBA LIVE Mobile and Facebook?

If you continue to get that message, try clearing the cache for both NBA LIVE Mobile and Facebook under your app settings.

If that fails, try deleting the game and re-install it. It might also help to sign out of your Facebook app before you log into NBA LIVE Mobile again.

We have more steps here if those recommendations above don't fix it for you. Sorry to hear about the trouble, keep us posted!

Android Troubleshooting

https://help.ea.com/en-us/help/mobile/troubleshooting-steps-for-android/

iOS Troubleshooting

https://help.ea.com/en-us/help/mobile/troubleshooting-steps-for-ios-apps

@EA_Blueberry  The steps you gave me didn’t work I’m on day 2 of not being able to login any assistance would be helpful

@bengalsfan8509 

Good morning! Were you able to get in?

@EA_Blueberry  I did for about a week now it’s back to saying error can’t find my account 

I have the exact same problem I’ve had it since Friday have you gotten in yet 

I have also been unable to login via Facebook since Friday.

@bengalsfan8509  @bigdogixi  @YVRfaihai 

We have a main thread on this for players that are recently having trouble logging in with Facebook. I'm giong to close down this thread since these type of reports are related to an incident in time.

See the most recent thread here: https://answers.ea.com/t5/Technical-Issues/Facebook-Login-Error/m-p/10790522#M5028