Captain's Top Hat boost item not showing up

Question

Product: NBA Live MobilePlatform:Android PhoneSummarize your bug Not given Captain's Top Hat boost item after completing all 12 balloon objectives.How often does the bug occur? Every time (100%)Steps: How can we find the bug ourselves? Complete the balloon objectives.What happens when the bug occurs? No boost item appear.What do you expect to see? I want my Captain's Top Hat boost item.‌Product: NBA Live MobilePlatform:Android PhoneSummarize your bug After completing all the balloon objectives, no Captain's Top Hat boost item given.How often does the bug occur? Every time (100%)Steps: How can we find the bug ourselves? Complete the balloon objectives.What happens when the bug occurs? After completing the balloon objectives.What do you expect to see? The Captain's Top Hat boost item.‌&nbsp;

ea_roger · Answer

Still no word on a fix however compensation will be granted for any gears missed:

We are aware of the issue around unlocking the Captain's Top Hat. Due to this technical issue, on the 21st we will be granting all users the Captain's Top Hat. To make up for any bonus Gears missed, we will be granting gears to all users. We appreciate your patience!

ea_roger · Answer

Hey, sorry about that we are currently looking into this, I'll try to update the post here when we have more inforamtion:
https://twitter.com/KonradWlodkows2/status/1161681965558489088

jayelgon · Answer

Me too

warriorgggg1 · Answer

@EA_Roger No hat boosted for me as well

jayelgon · Answer

@EA_Roger OK thanks for the update

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Captain's Top Hat boost item not showing up

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