Duo point loss
I was playing the duo campaign for 99 Middleton and then server maintenance happen then I lost my duo point
Forum Discussion
EA_Blueberry
Community Manager
Community ManagerThe team is still investigating crashes happening during the Super Duo event and we'll update this thread once we find out more information on how they'll handle this. Thank you for hanging in there and our apologies if it caused any frustration or confusion.
If your game is crashing, it's still worth giving these steps a shot to see if that will help minimize or hopefully prevent it at all for all modes in NBA Live Mobile.
iOS Mobile Troubleshooting
https://help.ea.com/en-us/help/mobile/troubleshooting-steps-for-ios-apps/
Android
https://help.ea.com/en-us/help/mobile/troubleshooting-steps-for-android/
If you linked up your game progress to Facebook, Google, or your Apple account you can safely delete the app and reinstall it without losing any progress.
@EA_Blueberry Thanks for the reply. I am quite an advanced player having played quite a while. So am I right in hearing that before the NBA Duo Campaign is over I will likely NOT get the West Battle token back to complete the event fully as I was on track to do? All the other answers are nice and fluffy, and I appreciate it, but the question I asked wasn't answered directly. I look forward to your reply. Thank you.
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@SmoothNo15I think u will get back ur duo points/tokens...I too had lost them in the campaign error but the community returned them timely...
Bro I loss also my 2 western tokens. What should i do
- EA_Blueberry
Hey, NBA Live Mobile fans.
The studio team sent out compensation for those affected by the crashes during this period. If you are still experiencing crashes, please try the steps below to avoid it going forward as much as possible. Thank you for hanging in there for us and our apologies for any frustration it might have led to.iOS Mobile Troubleshooting
https://help.ea.com/en-us/help/mobile/troubleshooting-steps-for-ios-apps/
Android
https://help.ea.com/en-us/help/mobile/troubleshooting-steps-for-android/
@EA_Blueberry i have the same concern. I was also on track to finish all duos, now I’m not and I also fear that this will not be resolved on time to reconcile this issue. If my wife knew how much real money I spent on this game I’d be single. Got to make things right here.
@EA_Blueberry I’ve posted to these threads as well as messaging you guys through twitter. How come my eastern duo point wasn’t reinstated like you mentioned it would? What else do I need to do?
Hey @EA_Blueberry , i still did not get my western duo point, i lost one because of a crash while loading the match. Any chances of still having it back?
I was trying to get kristaps porzingis.
Quick note, in the game i have the name of MiguelPereir17
@EA_Blueberry Unfortunately no, I have not received any compensation from EA yet, although I was promised the player I would have gotten had I got the west token. This was the resolution I have in writing from EA Global Customer Experience but it has not been done, and my case closed. So I am following up here because I don't understand why it was said and not addressed as offered. I've been waiting 2 days since the offer. So not everyone has been given compensation yet. Please follow up. Thank you.
@EA_Blueberry @EA_Barry Awaiting a reply to my last message please. See the attachments. Thanks.
Dear @EA_Blueberry
Still did not get the western duo point nor the player i was going for (kristaps porzingis ). We are now less than 40h till the event ends. I would really love to get back my stuff since im really close to get the players i want and that just might be out short because of this problem. Hope you guys get the compensation to me.
Thanks for the attencion and for the great game
My name in the game is MiguelPereir17
Well, as i see i will not get what is mine at the end of the promo, and thats really unfortune because i could have gotten 110 rockets duo, but no. A crash just crashed the party. Really a shame. I grinded as much as possible and this is the answer EA give me. Thats really sad. But i still hope that till the end of the promo sets ends i get 99 harden that i deserved @
