Duo point loss

Recently on 9/26/19 and 9/27/19 I was playing the SuperDuos event. I have acquired most of the players needed to achieve the top prize of Harden and Westbrook. On 9/26 I played the Eastern battle event to win Middleton. I never received him after I completed this event. I worked hard to gain another battle point to try again. During my next attempt on 9/27 the game restarted and an error came up saying COULD NOT CONNECT TO SERVER. Upon returning to the game I had lost my newly acquired battle point and my attempt to win Middleton. So twice in 2 consecutive days I was cheated out of winning a top prize. This is not the 1st time events like this has happened to me. I would like the 2 Eastern battle points for the SuperDuos campaign credited to my account. This is a completely fair request as I rightfully earned them and never received what I earned. Thanks for any and all help.