Duo point loss
I was playing the duo campaign for 99 Middleton and then server maintenance happen then I lost my duo point
Forum Discussion
I have contacted EA customer support about my issue several times this week. They referred me to the forums for help. I have as already posted my issue on here with no reply or resolution. I have lost 2 Eastern battle points in the SuperDuo campaign. Both while attempting to earn 99 OVR Middleton. Once during a crash and the other just not being awarded to me. Since the 2 battle points probably won't be returned to me in time to finish the campaign, can I be awarded both the 99 OVR Middleton and 99 OVR Westbrook. Seeing as how I have over 1250 Eastern and 1250 Western points which is what it takes to earn the 99 OVR Harden and the 99 OVR Westbrook. I also have 1,000,000 duo points for all of the duo tokens to upgrade all players to their max. I just need to have what is rightfully earned from this game.
EA_BlueberryCommunity Manager
Hey, NBA Live Mobile fans.
Replacement tokens were sent out to accounts that were deemed affected. If you feel your account was affected by crashes outside of your control (non-device related) please contact our Live-Support so they can look into this request for you.
Click here to contact Live-Support@EA_BlueberryStill did not get it!! What info do i need to give you soo that i can get the compensation? I have my game accont connected to Google play, Facebook and device. Please answer as soon as possible.
My ingame name is MiguelPereir17
Thank you
What qualifies as "deemed affected "? Seems like if we lost something/didn't receive something due to "ANY" reason in the game, we should get the item(s) we earned. Especially if we have supporting documentation/screenshots showing valid reasons. This to me would be customer service/support. NOT this so called "deemed affected" idea floating around. Who determines if an account was affected?
Thanks @EA_Blueberry . I've sent 6 messages directly to EA since the 24th. They replied, asked for information, I sent that information and then they went dark, nothing. I sent follow up information every day since the 26th and still no reply or action on what they themselves said they would do. In fact, they just closed my case. You can see my correspondence attached from the 26th, although I made my first contact on the 24th. Personal details have been redacted. Just not good enough. I will not continue playing if this doesn't get done. My patience it almost past it's limit. I shouldn't need to dance through hoops over and over to get silence. I know that you're trying to manage matters in a positive light, but every single person here should have been followed up directly from customer service via email since they are trying to get answers. It is obvious that is a smart step in the listening process for customer service, to hear the people reaching out to you ... and follow up.
