Duo point loss

Thanks @EA_Blueberry . I've sent 6 messages directly to EA since the 24th. They replied, asked for information, I sent that information and then they went dark, nothing. I sent follow up information every day since the 26th and still no reply or action on what they themselves said they would do. In fact, they just closed my case. You can see my correspondence attached from the 26th, although I made my first contact on the 24th. Personal details have been redacted. Just not good enough. I will not continue playing if this doesn't get done. My patience it almost past it's limit. I shouldn't need to dance through hoops over and over to get silence. I know that you're trying to manage matters in a positive light, but every single person here should have been followed up directly from customer service via email since they are trying to get answers. It is obvious that is a smart step in the listening process for customer service, to hear the people reaching out to you ... and follow up.