Duo point loss
I was playing the duo campaign for 99 Middleton and then server maintenance happen then I lost my duo point
Forum Discussion
Thanks @EA_Blueberry . I've sent 6 messages directly to EA since the 24th. They replied, asked for information, I sent that information and then they went dark, nothing. I sent follow up information every day since the 26th and still no reply or action on what they themselves said they would do. In fact, they just closed my case. You can see my correspondence attached from the 26th, although I made my first contact on the 24th. Personal details have been redacted. Just not good enough. I will not continue playing if this doesn't get done. My patience it almost past it's limit. I shouldn't need to dance through hoops over and over to get silence. I know that you're trying to manage matters in a positive light, but every single person here should have been followed up directly from customer service via email since they are trying to get answers. It is obvious that is a smart step in the listening process for customer service, to hear the people reaching out to you ... and follow up.
- @JFD24 Did you see my attachments?
@SmoothNo15 For sure. It’s not even that complicated though. As @Millertime101781 says, we should all have this fixed no matter what. If one hands over money in the form of a transaction for goods and services and the money is taken, but the goods and services aren’t given, it’s fraud. Simple as that.
I was just contacted this morning (finally) to provide answers to all of their questions, over a week after I brought this to EA’s attention. Forget the money and the token, all the time invested in playing and now just trying to get what is rightfully ours is SOOOOO infuriating. And it’s bullsh*t to be honest.
- @JFD24 Agreed. I said to them already that people here communicating with them are making legitimate queries, or else they wouldn't bother being here. They should by-default be bundled up and addressed, not sent through loops while EA figures out what to do. They just need to be decisive, either that they care for their players/clients or that they don't. Right now, I am at my limit and cannot understand the silence from EA. It is not ok and it is unprofessional.
