Forum Discussion

6 years ago

Duo point loss

I was playing the duo campaign for 99 Middleton and then server maintenance happen then I lost my duo point

6 years ago

@EA_Blueberry Attached is a message sent to customer support in attempt to address an issue with the SuperDuo campaign that just recently ended. NUMEROUS people had several issues with this campaign. Mostly game crashes and not receiving prizes after winning/game crashing. The responses I have gotten in the past are the usual protocol of sorry for the frustration, post your issue on the help forums, we wish we could help but it's the developers not customer service, and this last one was a total joke. I was finally compensated something. I received the 99 OVR MIDDLETON that I rightfully earned roughly a week ago, I actually did enough to earn the 99 OVR Middleton and 99 OVR Westbrook. I already have the 99 OVR Harden, along with all duo upgrade tokens needed, so I would have definitely been able to win the 110 OVR Harden and Westbrook duo. My compensation came 3 hours AFTER the event ended. Giving me 0% chance to win the 110 OVR duo. To me this is worse than not receiving anything at all. We already know EA is lacking in Customer Support, but now they are laughing in our faces. It's like they waited until after the event to compensate to say, awwwww.....look how close you got, too bad. Then after receiving the compensation they send me a bs message saying that they sent my player and this resolves my issue and closed my case. This is beyond unacceptable. After spending countless hours and real money to earn something and have someone treat a customer like this. This is NOT what customer service is about. What large companies, and even small ones, fail to realize is that without us (the paying customers) they DON'T HAVE A JOB! I am kindly asking someone who actually cares, to look into my case and my evidence and do what's right. Credit my account the 99 OVR WESTBROOK so I can complete my SuperDuo set that I have rightfully paid for and earned. At first I just wanted my 2 battle points that I had lost due to game crashes and malfunctions. Seeing as how that campaign is over, those would do me no good. As stated earlier, I had already earned EVERYTHING else to complete this set and would have except for these 2 issues happening. Thanks.

SmoothNo15

6 years ago

@Millertime101781 @JFD24 @1714753 @Yaswanth2632000 @BubajanYT @EA_BlueberryTartieMariel0810 @pilimon0506 @suraj3921 make yourself heard here. https://answers.ea.com/t5/Technical-Issues/FEEDBACK-ON-GLOBAL-CUSTOMER-SUPPORT/m-p/8284303#M3230

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@EA_Blueberry

I have contacted EA customer support about my issue several times this week. They referred me to the forums for help. I have as already posted my issue on here with no reply or resolution. I have lost 2 Eastern battle points in the SuperDuo campaign. Both while attempting to earn 99 OVR Middleton. Once during a crash and the other just not being awarded to me. Since the 2 battle points probably won't be returned to me in time to finish the campaign, can I be awarded both the 99 OVR Middleton and 99 OVR Westbrook. Seeing as how I have over 1250 Eastern and 1250 Western points which is what it takes to earn the 99 OVR Harden and the 99 OVR Westbrook. I also have 1,000,000 duo points for all of the duo tokens to upgrade all players to their max. I just need to have what is rightfully earned from this game.

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@EA_Blueberry

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Hey, NBA Live Mobile fans.

Replacement tokens were sent out to accounts that were deemed affected. If you feel your account was affected by crashes outside of your control (non-device related) please contact our Live-Support so they can look into this request for you.

Click here to contact Live-Support

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