Duo point loss

@EA_Blueberry Attached is a message sent to customer support in attempt to address an issue with the SuperDuo campaign that just recently ended. NUMEROUS people had several issues with this campaign. Mostly game crashes and not receiving prizes after winning/game crashing. The responses I have gotten in the past are the usual protocol of sorry for the frustration, post your issue on the help forums, we wish we could help but it's the developers not customer service, and this last one was a total joke. I was finally compensated something. I received the 99 OVR MIDDLETON that I rightfully earned roughly a week ago, I actually did enough to earn the 99 OVR Middleton and 99 OVR Westbrook. I already have the 99 OVR Harden, along with all duo upgrade tokens needed, so I would have definitely been able to win the 110 OVR Harden and Westbrook duo. My compensation came 3 hours AFTER the event ended. Giving me 0% chance to win the 110 OVR duo. To me this is worse than not receiving anything at all. We already know EA is lacking in Customer Support, but now they are laughing in our faces. It's like they waited until after the event to compensate to say, awwwww.....look how close you got, too bad. Then after receiving the compensation they send me a bs message saying that they sent my player and this resolves my issue and closed my case. This is beyond unacceptable. After spending countless hours and real money to earn something and have someone treat a customer like this. This is NOT what customer service is about. What large companies, and even small ones, fail to realize is that without us (the paying customers) they DON'T HAVE A JOB! I am kindly asking someone who actually cares, to look into my case and my evidence and do what's right. Credit my account the 99 OVR WESTBROOK so I can complete my SuperDuo set that I have rightfully paid for and earned. At first I just wanted my 2 battle points that I had lost due to game crashes and malfunctions. Seeing as how that campaign is over, those would do me no good. As stated earlier, I had already earned EVERYTHING else to complete this set and would have except for these 2 issues happening. Thanks.