FEEDBACK ON GLOBAL CUSTOMER SUPPORT

 

Truthfully, it was the worst online service I have had in recent memory. Sure, the people were polite but nobody, not one person actually addressed my issue with any seriousness or personal attention. The only one who offered a solution didn't actually follow up and do what she said, even after I answered her questions. I must have received the same scripted reply more than half a dozen times from different staff and some just didn't even reply to my replies.  I started my query on the 24th of October with a simple request for a token that went missing due to a server error. I figured that it would be an easy fix. Nope, expectations led to disappointment. So I did the math. Between the 24th of October there were 23 emails exchanged, 9 of these were scripted and repeated, sometimes by the same person; 5 of those email solutions never replied to me; I spoke to 8 different people and NONE, yes ZERO, actually solved the problem; 2 offered a solution, I responded with the answers they requested, and then they went dark, not replying or doing what they said they would (Vareesha A and Douglas L). The others I spoke to were Saurabh S, Christian B, Aman K, Mark M, Nisha R, and Padraic C. It is APPALING that not one person could solve the issue, a replacement for the loss, in fairness or with any attention. And this isn't even including the many messages on the EA Forum/blog. Extremely dissatisfied, and can see that EA only treats its players as numbers. I didn't get a solution. 

It is like going to a shop, buying a phone, taking it home, it is faulty and then being forced to dance through hoops to be heard, then, in the end, you are not heard, and then given a wristwatch as compensation, having nothing to do with the original reason you went to the store or getting what you intended to buy, and expected to be happy about it. It's a disgrace. 😠