Hey, @Mannyfresh911521
Thanks for giving us a heads up, the team is aware of some issues affecting the All-Star campaign and are looking into it. We'll update this post when we receive more information around this.
Product: NBA Live Mobile
Platform:Apple iPhone
Summarize your bug Crashing in allstar
How often does the bug occur? Occasionally (10% - 49%)
Steps: How can we find the bug ourselves? No idea
What happens when the bug occurs? Crashes
What do you expect to see? Fix and some acceptable rewards
Frustrating been playing crazy hours to get these 99 all stars and begin to be frustrating
Community ManagerAttention NBA Live Mobile fans:
The team is aware of users being impacted by crashes and is continuing to investigate. If you are having trouble loading into the game, please contact our Support team as early as possible to allow them to pull your account information and forward it to the team.
The team provided compensation to affected users in the past few days. Here is the official tweet regarding that:
UPDATE: To clarify compensation for users being unable to play over the past few days, we have dispersed make goods for users crashing on launching events & the lack of LIVE PASS Points on completing showdown, seasons, leagues, 1st wins & arenas on the 1st day of LIVE PASS.
It's very possible you might be able to avoid performance issues through basic troubleshooting as not everyone is being affected. I recommend trying these steps below before contacting Support to ensure all potential solutions have been exhausted. If you synced up to your account to Facebook/Apple/Google your progress will be preserved when you re-install. If you play on guest mode that progress is lost upon reinstalling.
Android Troubleshooting
https://help.ea.com/en-us/help/mobile/troubleshooting-steps-for-android/
iOS Troubleshooting
https://help.ea.com/en-us/help/mobile/troubleshooting-steps-for-ios-apps
