Hey, @Mannyfresh911521
Thanks for giving us a heads up, the team is aware of some issues affecting the All-Star campaign and are looking into it. We'll update this post when we receive more information around this.
Product: NBA Live Mobile
Platform:Apple iPad
Summarize your bug Every time I launch the game and even sometimes afterwards it crashes on the All-Star matches, especially blitz. At first I thought it was my phone but then I realized that all of my friends had it too after conversing with them. I know you guys have been trying to solve this issue but this a reminder that we have been waiting and the event is ending soon.
How often does the bug occur? Often (50% - 99%)
Steps: How can we find the bug ourselves? Try playing all-star, especially blitz
What happens when the bug occurs? It crashes and sends me to the home screen.
What do you expect to see? I expect to see some sort of compensation. I have wasted around 1,000 stamina on this. I love this game, but it makes it almost unplayable if I can’t finish the event due to the glitches.
Thank you for your time if you are reading this. Please just compensate the players. It is not fair to us, the people who love to play your game. We are less likely to play then.
Yeah it sucks. Here I am hours away from the event being over, with a 94 ovr team trying to grind and have a chance at a 99 ovr player, but I'm falling short of my goal. At least a thousand stamina wasted altogether 🤦♂️
Community Manager*Update*
Hey, all.
I was out over the weekend so this message is a little delayed, but the team was able to address this before the weekend with an update. If you're still experiencing any crashes, please try the steps below before launching the app again. We appreciated you all patiently hanging in there for us and for raising it to our attention. Good luck on the courts!
Android Troubleshooting
https://help.ea.com/en-us/help/mobile/troubleshooting-steps-for-android/
iOS Troubleshooting
https://help.ea.com/en-us/help/mobile/troubleshooting-steps-for-ios-apps
