Forum Discussion

gavin_mac1205's avatar
gavin_mac1205
6 years ago
Solved

Game crashes and close on NBA Live Mobile

Product: NBA Live Mobile
Platform:Apple iPhone
Summarize your bug When I play a event, The game shuts down and closes on me
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? When you start on an event on the campaign side and when you start on a event
What happens when the bug occurs? It closes out the game
What do you expect to see? Update on the app or fix the problem

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Also When I play any event the game closes out on my and my stamina was spent because of the event I play and when I play it the game closes out on me 

  • CoutoRuler's avatar
    CoutoRuler
    6 years ago

    I think I resolved the problem.

    Basically I installed the game and I enter as a guest;

    Then when I was on the game I connected to Facebook and play store;

    Then I dessintaled the game and installed again;

    I enter with Facebook and it didn't quit anymore. 

    See if that works 

10 Replies

  • CoutoRuler's avatar
    CoutoRuler
    6 years ago

    So when I'm playing nba live mobile it suddenly shuts down and goes to the locked screen and it happens a lot. That's something that on the previous nba live mobile didn't happened. Can someone help me? 

  • EA_Blueberry's avatar
    EA_Blueberry
    Icon for Community Admin rankCommunity Admin
    6 years ago

    Hey what's up, @gavin_mac1205 

    Thanks for giving us a heads up on this. Sometimes it can be result to some corrupted game files. Have you tried reinstalling the game or restarting your device yet to see if that helps fix this for you? If you synced up to your account to Facebook/Apple/Google your progress will be preserved when you re-install. If you play on guest mode that progress is lost upon reinstalling.

    iOS Troubleshooting

    https://help.ea.com/en-us/help/mobile/troubleshooting-steps-for-ios-apps

    @CoutoRuler  @vonjuan05 

    What type of devices are you both on?

  • CoutoRuler's avatar
    CoutoRuler
    6 years ago

    I think I resolved the problem.

    Basically I installed the game and I enter as a guest;

    Then when I was on the game I connected to Facebook and play store;

    Then I dessintaled the game and installed again;

    I enter with Facebook and it didn't quit anymore. 

    See if that works 

  • EA_Blueberry's avatar
    EA_Blueberry
    Icon for Community Admin rankCommunity Admin
    6 years ago
    @CoutoRuler wrote:

    I think I resolved the problem.

    Basically I installed the game and I enter as a guest;

    Then when I was on the game I connected to Facebook and play store;

    Then I dessintaled the game and installed again;

    I enter with Facebook and it didn't quit anymore. 

    See if that works 

    @CoutoRuler 

    Really appreciate you sharing that workaround so others can try it. 

    @gavin_mac1205  @vonjuan05 

    Let us know if that helps you out so we can credit @CoutoRuler with a solution. 👍

  • sethwill98's avatar
    sethwill98
    6 years ago
    Love this game just few bugs need worked out one only thing can i get reimbursed for what has been tooken even when i had good wifi but what had happened was when id go against some one one verses id use the money they give u or i win in objectives anyway when i clicked the tornament were u pay 50 dollaers on the nba game and when i when clicked it said that i had no line up and would stop shoing so it forced me to give up on it. The games great tho but id love to be remburst for money id lost❤
  • EA_Blueberry's avatar
    EA_Blueberry
    Icon for Community Admin rankCommunity Admin
    6 years ago

    @sethwill98 

    Thank you for the feedback, glad you're loving the game so far. Our forum staff can't make any changes to accounts nor add compensation like you're requesting from those lost games. Please contact our Support teams below so they can pull up your account and look into that request for you. I cannot guarantee compensation, but gladly raise it up to them if you feel it's warranted. 

    If you're getting disconnected from matches or if the game is crashing on you, we have some threads here where we troubleshoot those technical problems with fans if you're interested in seeing what could help minimize that. Thanks for playing and good luck on the courts!

    EA Help on Twitter

    https://twitter.com/EAHelp

    Live-Support

    https://help.ea.com/en/contact-us/

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