Forum Discussion

DJ_NoobKilla's avatar
DJ_NoobKilla
5 years ago

Game crashes instantly and goes to lock screen.

I've been having this problem since the start of December and I have tried uninstalling and installing the game again and that doesn't work. I've tried factory resetting my phone and that doesn't wor...
EA_Blueberry's avatar
EA_Blueberry
Icon for Community Manager rankCommunity Manager
5 years ago

@DJ_NoobKilla 

Hey there, sorry to hear it's crashing on you for all of our mobile games. Question for you, does it crash for you when you play other non-EA games with similar graphical levels?

  • EA_Blueberry's avatar
    EA_Blueberry
    Icon for Community Manager rankCommunity Manager
    5 years ago

    @DJ_NoobKilla 

    Are you able to login before it crashes and if so, are you able to play if you login through a different option like FB, Google, or Guest mode?

      • EA_Blueberry's avatar
        EA_Blueberry
        Icon for Community Manager rankCommunity Manager
        5 years ago

        @DJ_NoobKilla 

        Can you try clearing the cache for the app under Settings>Apps, then try launching it?

        Maybe try moving the game out of that folder to see if that has any effect.

About NBA Live Mobile

Love playing NBA Live Mobile? Check out our forums and everything game related with the community.3,623 PostsLatest Activity: 3 days ago