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DJ_NoobKilla's avatar
DJ_NoobKilla
5 years ago

Game crashes instantly and goes to lock screen.

I've been having this problem since the start of December and I have tried uninstalling and installing the game again and that doesn't work. I've tried factory resetting my phone and that doesn't wor...
EA_Blueberry's avatar
EA_Blueberry
Icon for Community Manager rankCommunity Manager
5 years ago

@DJ_NoobKilla 

Are you able to login before it crashes and if so, are you able to play if you login through a different option like FB, Google, or Guest mode?

    • EA_Blueberry's avatar
      EA_Blueberry
      Icon for Community Manager rankCommunity Manager
      5 years ago

      @DJ_NoobKilla 

      Can you try clearing the cache for the app under Settings>Apps, then try launching it?

      Maybe try moving the game out of that folder to see if that has any effect.

      • DJ_NoobKilla's avatar
        DJ_NoobKilla
        5 years ago
        @EA_Blueberry I tried that and the same thing still keeps happening. I did a factory reset to my phone earlier in the month and that did nothing.

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