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DJ_NoobKilla's avatar
DJ_NoobKilla
5 years ago

Game crashes instantly and goes to lock screen.

I've been having this problem since the start of December and I have tried uninstalling and installing the game again and that doesn't work. I've tried factory resetting my phone and that doesn't wor...
EA_Blueberry's avatar
EA_Blueberry
Icon for Community Manager rankCommunity Manager
5 years ago

@DJ_NoobKilla 

Can you try clearing the cache for the app under Settings>Apps, then try launching it?

Maybe try moving the game out of that folder to see if that has any effect.

  • DJ_NoobKilla's avatar
    DJ_NoobKilla
    5 years ago
    @EA_Blueberry I tried that and the same thing still keeps happening. I did a factory reset to my phone earlier in the month and that did nothing.
    • EA_Blueberry's avatar
      EA_Blueberry
      Icon for Community Manager rankCommunity Manager
      5 years ago
      @DJ_NoobKilla Any way you can login to your account from a different device and then try logging back into the app on your current device?

      Are you able to load up the app on a different Google account? This way we can narrow it down to being account or device based.
      • DJ_NoobKilla's avatar
        DJ_NoobKilla
        5 years ago
        @EA_Blueberry I can login to my account when using bluestacks but I haven't tried logging in on my phone with different account. I will try this out and report how it goes.

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