Forum Discussion

Seasoned Scout

5 years ago

Gameplay is glitching - showing promos on top of gameplay

Product: NBA Live Mobile Platform:Apple iPad Summarize your bug Since the last update, I keep having it flash the main screen during gameplay. today, an entire showdown match had invisible players ...

ENGSD

5 years ago

This is happening near 80 percent of time on promos and showdown. Got worse from overnight update.

TheScholarAM

Seasoned Ace

5 years ago

@ENGSD Please take some screenshots and send them here.

@DJ-Aronim yes I've sent a report for it. Please attach some more SS if you face it again.

DJ-Aronim
Seasoned Scout
5 years ago
I've seen it again the past two days but hadn't bothered screenshotting since no one had replied. Sure, I can do that if I see it again.
Looks like it is only on the iPad. Had to take mine in for a screen repair yesterday and haven't seen this on the iPhone yet.
- DJ-Aronim
  Seasoned Scout
  5 years ago
  Now it is glitching on the iphone as well. Every. Single. Time. I. Play. Showdown. Sigh.
  See screenshot attached.
  - EA_Kent
    Community Manager
    5 years ago
    Hey everyone,
    
    We're working on collecting some additional information on this. When you have a chance can you send me a direct message with the following information?
    
    - Type of device you're playing on
    
    - Device software version number
    
    - NBA Live Mobile User ID (more info on how to find this here: https://help.ea.com/en-us/help/nba-live/nba-mobile/find-your-nba-live-mobile-user-id)
    
    Please don't share your User ID in this thread since that is personal information. You can send me these details via direct message.
    
    Thanks!
    
    /Kent