Forum Discussion

Seasoned Scout

5 years ago

Gameplay is glitching - showing promos on top of gameplay

Product: NBA Live Mobile Platform:Apple iPad Summarize your bug Since the last update, I keep having it flash the main screen during gameplay. today, an entire showdown match had invisible players ...

EA_Kent

Community Manager

5 years ago

Hey everyone,

We're working on collecting some additional information on this. When you have a chance can you send me a direct message with the following information?

- Type of device you're playing on

- Device software version number

- NBA Live Mobile User ID (more info on how to find this here: https://help.ea.com/en-us/help/nba-live/nba-mobile/find-your-nba-live-mobile-user-id)

Please don't share your User ID in this thread since that is personal information. You can send me these details via direct message.

Thanks!

/Kent

pevexub

5 years ago

Hi, I am also observing this bug.

In Multiple events the event screen gets replaced by the background images in the game.

This occurs almost every time I play the game.

I have observed the issue in Seasons, Arena, Showdown and World Tour events.

It is making the game almost unplayable.

The glitch started occurring after the aplication was updated to the current version (4.4.30, 09 Sep 2020)

EA_Kent
Community Manager
5 years ago
Hey there,

Just a reminder, if you're running into this issue can you please direct message me the information I requested in my previous post? Thanks!

/Kent
- pevexub
  5 years ago
  This issue has started occurring again.
  Losing stamina due to this in multiple events as we can't see what's going on.
  The issue seems to occur every time the world tour promo background with chequered flag is part of the game.
  - EA_Blueberry
    Community Manager
    5 years ago
    @pevexub What type of device are you on and have you tried any steps so far like reinstalling the app?
- PonchoPilatoX
  5 years ago
  I'm having the same annoying problem. I also sent the PM to you. Pls check; you may have missed it.
- PonchoPilatoX
  5 years ago
  I'm having the same annoying problem. I also sent the direct message to you. Pls check; you may have missed it.
  - EA_Blueberry
    Community Manager
    5 years ago
    We'll need to gather additional information from those being impacted by this.
    
    Please direct message me the following:
    
    Link this thread
    
    NBA Live User ID (located under Settings>Top right corner. DO NOT SHARE THIS PUBLICLY)
    
    Phone type (ex: iPhone 6, Samsung S10)
    
    Software version on your device
    
    Description and screenshot (if possible) of issue