Forum Discussion

Seasoned Scout

5 years ago

Gameplay is glitching - showing promos on top of gameplay

Product: NBA Live Mobile Platform:Apple iPad Summarize your bug Since the last update, I keep having it flash the main screen during gameplay. today, an entire showdown match had invisible players ...

EA_Kent

Community Manager

5 years ago

Hey there,

Just a reminder, if you're running into this issue can you please direct message me the information I requested in my previous post? Thanks!

/Kent

pevexub

5 years ago

This issue has started occurring again.

Losing stamina due to this in multiple events as we can't see what's going on.

The issue seems to occur every time the world tour promo background with chequered flag is part of the game.

EA_Blueberry
Community Manager
5 years ago
@pevexub What type of device are you on and have you tried any steps so far like reinstalling the app?
pevexub
5 years ago
Hi, I am using a Samsung Galaxy Tab S.
I have tried reinstalling the app and also clearing cache/data.
None of these have worked.
Every few days this issue pops up.
EA_Blueberry
Community Manager
5 years ago
@pevexub Have you tried restarting your device? Hopefully that helps, it does sound like it's a visual bug though. Will pass it along!
pevexub
5 years ago
@EA_Blueberry I restarted the device and still the issue persists.
This occurs at least once every two days or so.
EA_Blueberry
Community Manager
5 years ago
@pevexub Thank you, we'll make sure this is logged.
pevexub
5 years ago
This issue has now started occurring every 15-20 minutes.
Adding a few more screenshots of the issue seen today.
This is making the game almost unplayable and resulting in lots of stamina getting wasted.