How can I fix my game?

I played this game back in 2023-2024 I had about a 92 ovr all team but my phone broke and forgot about the game. I recently got it back and I logged into the same gaming account I used back at the time. I have now all default players and I only have my saved team which is a 89 ovr all. I can see my old players during the beginning of a game. (The players and the other teams player.) I tried contacting A.I EA souport but they said they didn't have access to any information of that sort and they recommended the same page I texted the AI from. Can anyone help?