@Straatford87 @EA_David I'm waiting an answer from you.
DICE TeamHi there,
You are currently browsing on a community help forum, we don't have access to your account via the forums. Contact an Advisor as detailed in my previous post and they will take a look at your account.
I already applied to a advisor. We are in 5 day communication. I sent my last message six hours ago and and I'm waiting for an answer. Topic tittle : Problem that can not be solved for 1 week!!!
DICE TeamDid you reach out to them via email? That usually takes longer than making a phone call.
I am sorry for the delay though - they should be in touch with you shortly.
2 days, My messages are not answered. I'm still waiting. 1 week, I can not enter the game.
Tom,
I am also in this situation. I have created a case and I am not getting any support.
It is a server side issue on EA's end
And I keep getting the same default email response to perform the troubleshooting steps (which I have done)
I am fed up, i may request a refund if nobody listens to me by the weekend
DICE Team@en_distresse @lordkelvinator13 @einlego @bluepig520 @PG-Outlaw @etayfur
@CDaffpunk wrote:
Here is how you can get NBA Live Mobile working...
1. If you're stuck on "Watching Film" or "Ready for Tipoff" then uninstall your game and redownload it.
2. If this did not solve it, then go ahead and restart your phone for 30 seconds.
3. If all this does not work, then there's 3 things you can attempt to do...
A. You can update your phone to the newest version...
B. You can update Google Play or your iPhone store...
C. If this all does not work, then you should do what I did and wipe your phone. After I did this, then it told me to go to Google Play. (Optional)
I hope this has helped y'all. Most of this stuff really goes to LG or Android. If you have problems with iPhone then tell me and I will work on it too.
The above solutions were posted in another thread:
http://answers.ea.com/t5/Technical-Issues/Nba-live-Mobile-Freezing/m-p/5868423#M473
Could you let us know if that helps?
Hello. I am using Iphone 6s and logging in the game with gmail account. I am having this problem. Please help. Tried all those solution, none worked.
