In game purchases not working

I can’t make any purchases. It immediately kicks back with the failed purchase dialog. This has been happening a lot lately but now happens 100% of the time. No combination of rebooting iPad, quitting and restarting game, etc., has helped. I’ve even deleted and reinstalled the app on my iPad.

When I tap the purchase button, I IMMEDIATELY get the failed popup. Trust me when I say there is nothing wrong with my payment method. There’s a problem with the application trying to initiate the purchase.

I don’t understand what’s happening here but it’s very frustrating.

stircrazzzy
5 years ago
I may have found a bizarre solution here, posting in case someone else is in the same situation.
In the game, log out of your current account. Fully shut the game down. Launch it again. This time, create a new guest account. Make a purchase with the guest account. It’ll fail, but you’ll still be rewarded with whatever the purchase was supposed to be (bizarre lol). Then, log out of the guest account and log back in to the regular account.
Purchases will work again.
Definitely something strange with the game. *shrug*

16 Replies

stircrazzzy
5 years ago
@stircrazzzy I should mention I’m able to make purchases from same account, same credit card, but on my iPhone. It’s definitely an iPad only issue as it’s presenting itself to me. And to be clear, I can in-app purchases from other games on my iPad with the same bank/credit account details just fine.
EA_Barry
Community Manager
5 years ago
@stircrazzzy

Check if you can make in-game purchases on NBA Live Mobile on your iPhone, thanks.
stircrazzzy
5 years ago
Hi, thanks for your reply. In my second message on this thread I did state that I’m able to make the purchases on my iPhone no problem, just not on the iPad.
stircrazzzy
5 years ago
@EA_Barry wrote:
@stircrazzzy
Check if you can make in-game purchases on NBA Live Mobile on your iPhone, thanks.
Hey @EA_Barry , I am able to make purchases on the NBA Live Mobile app on my iPhone but not my iPad. Thanks.
stircrazzzy
5 years ago
Hi @EA_Barry , I can now no longer make purchases from iPad or iPhone. There is no way I can make any more purchases at all. I keep getting the immediate popup. There is clearly something wrong. Please advise, thanks.
EA_Blueberry
Community Manager
5 years ago
@stircrazzzy Have you reached out to Apple Support? Even though you're purchasing something from our game, the transaction goes through the Apple store with the credit card information you have on file with them. There could be a restriction on your account.
stircrazzzy
5 years ago
Hi. The transaction isn’t even attempted. The moment I click on the purchase button it kicks back the error message. Other applications don’t have this issue. For some reason randomly last night I was able to make a purchase but once again today it is just failing. Other EA games even work just fine, it’s just this game that has gotten into some weird state where purchases no longer work.
EA_Blueberry
Community Manager
5 years ago
@stircrazzzy Do you have any pending updates for your device?
stircrazzzy
5 years ago
Hi, thanks for the help. Checked both iPad and iPhone and am fully up to date. Thanks but still stuck :/
EA_Blueberry
Community Manager
5 years ago
@stircrazzzy

Hmmm that's really strange. I'm afraid we're limited on what we can do here on the forums in terms of account changes, thus I recommend reaching out to our Support team at our Help site or on Twitter so an EA Advisor can pull up your account to determine if there is anything restricting this purchase. It can be done via in-game by visiting Settings>Help or through the options below.

Please keep us updated here on the forums with the outcome of this. If you know what fixed it when contacting them it would be helpful to others here on the forums if they stumble across the same issue.

EA Help on Twitter

https://twitter.com/EAHelp

Live-Support

https://help.ea.com/en/contact-us/