Keep crashing
After the latest update i keep crashing after i try to login to my account. Anyway can help?
Forum Discussion
this games crashes took stamina from me after paying for it... I super mad... am I going to get my money back or something
EA_Blueberry
Community Admin
Community AdminDo you see any improvement after these steps below? Our forum team is not able to grant any reimbursement to accounts, but if that's something you want to pursue please contact our Live-Support team so they can pull up your account.
iOS Mobile Troubleshooting
https://help.ea.com/en-us/help/mobile/troubleshooting-steps-for-ios-apps/
If you linked up your game progress to Facebook or your Apple account you can safely delete the app and reinstall it without losing any progress.
Hey Blueberry, yeah man this is kinda crazy. Since the update this morning my game has crashed over 20 times already. Usually while I'm in the AH. I've gone through the troubleshooting steps you recommended but I'm still gettin kicked out regularly. Thanks
- EA_Blueberry
- What type of device do you have?
- What is your software version for your device and NBA Live Mobile app?
Do you know if it crashes if you're doing something specific in the AH or is it completely random?
Samsung Galaxy S6
Software Version 7.0
NBA Live Mobile
Version 4.0.10
I wouldn't say it's completely random. It usually happens in the AH when I'm refreshing. I do leave a few seconds in between refreshes as not overload the AH. It does seem to be a bit better now than it was this morning. Who knows man.
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