Forum Discussion

Mannyfresh91152's avatar
Mannyfresh91152
5 years ago
Solved

live pass not working

Product: NBA Live Mobile Platform:Android Phone Summarize your bug its not giving prizes How often does the bug occur? Rarely (0% - 9%) Steps: How can we find the bug ourselves? log in and play l...
  • EA_Blueberry's avatar
    EA_Blueberry
    5 years ago

    Reminder: DO NOT POST YOUR USER ID IN PUBLIC. This is personal account info.

    Hello, all. We apologize if you've been impacted by the rewards not unlocking.

    The team pushed out a fix and they should now be available.

    In the event you experience this again in the future, please DIRECT MESSAGE ME the following:

    • NBA LIVE User ID (It's the number in the top right under Settings in game) - DO NOT SHARE THIS PUBLICLY
    • Device type you play the game on (ex: iPhone10, Samsung Galaxy S20)

    I'll swing this over to the team ASAP, any help you can lend us is greatly appreciated. 

    Thanks,

Mannyfresh91152's avatar
Mannyfresh91152
5 years ago

please get this fixed cause I spend money on this game and this is why sometimes i don't want to spend money on this game.. c'mon give the people what they payed for or if not i want my REFUND PLEASE!! 

slimsilky17's avatar
slimsilky17
5 years ago

Bro I'm having the same problem and I'm hot ..I also spend alot of money on this game over the last 2 years and it's crazy to spend 10 dollars on an important aspect of the game to progress and after I got the premium award for 100 points I haven't received another one since it's just stuck !! So I wrote EA help and told them the whole situation I got an email back a couple hours later saying I got to screenshot proof from my google wallet and or my receipt from the purchase that google sent me..but here's the kicker they told me I can't use my mobile phone to send it it has to be from a PC !!! Or it's not valid. I don't play this game on a pc nor do I currently even have one ..so I sent the proof of purchase from my mobile phone anyway so we'll see what happens . But If it turns out I'm beat  for the 10 dollars I'm done with this game and EA mobile.

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