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Anonymous's avatar
Anonymous
8 years ago

Lost my NBA Live Mobile Account

My account name is NBA_FAMOUS. I’ve been playing this game sinnce well back in season one. 2 days ago I hopped on my game which I had linked to my two phones, Facebook, and GameCenter. I don’t know what happen to it, it just disappeared. I have tried everything and need help from a developer or admin or something. I spent hours on this game and really enjoyed playing it. I have all information to linked accounts before it was missing. Are you guys able to check the date and info from the accounts to verify it’s mine. I don’t know if I have been hacked or whatever, but I want it back as soon as possible and getting ready for the next season with season tickets. Can we bring these hackers to justice if was one. Multiple people I know have been hacked and I had 4 sources unlinked. Thank your for your time.

3 Replies

  • PlatinumDynasty's avatar
    PlatinumDynasty
    Hero (Retired)
    8 years ago
    The best thing to do is contact EA Support through this link: https://help.ea.com/ .

    Provide them with your UserID and explain what happened with your account. They will be able to assist you with this problem.
  • EA_Blueberry's avatar
    EA_Blueberry
    Icon for Community Manager rankCommunity Manager
    5 years ago

    Hi, @COOLAAHIL_YEET 

    Sorry to hear you're having trouble locating your account. When our mobile games are played on guest mode, the data is saved locally to the device and does not transfer across to another device. In the event the game is uninstalled from the device, progress will be lost. It's encouraged to sync up your progress to the cloud by signing in with Apple or Google.

    If you need help with account recovery, please contact our Support team below to get started:

    EA Help on Twitter

    https://twitter.com/EAHelp

    Live-Support

    https://help.ea.com/en/contact-us/

    This discussion is from 2018, therefore I'm going to close it off to avoid further necroposting. 

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