Lottery points
Product: NBA Live Mobile
Platform:Apple iPhone
Summarize your bug I bought the lottery points III (1000 cash)offer for rookies event. But the points did not add into the total points.
How often does the bug occur? Rarely (0% - 9%)
Steps: How can we find the bug ourselves? Try the offer.
What happens when the bug occurs? Points not added
What do you expect to see? Add points or cash back
The offer before this one is unlocked
Hey there! I know this is a bit late but we want to make sure you received your points after spending the cash. When purchases don't go through, usually if you restart your device that re-syncs the account to the servers which helps push through transactions.
If you're still missing it, please contact our Live-Support team as soon as possible so they can help add them to your account.Live-Support
https://help.ea.com/en/contact-us/
Good luck on the courts!
