Forum Discussion
8 Replies
- EA_Cade6 years ago
Community Manager
- Android
- EA_Blueberry6 years ago
Community Manager
What type of Android device do you have and have you tried re-installing the game yet? If you synced up to your account to Facebook/Apple/Google your progress will be preserved when you re-install. If you play on guest mode that progress is lost upon reinstalling.
It sounds like it might be corrupted data from the app's original installation or an update, or the device is not meeting the minimum system requirements. We have some extra steps below worth taking a look at, such as checking to see if you have the latest hardware updates for your device.Android Troubleshooting
https://help.ea.com/en-us/help/mobile/troubleshooting-steps-for-android/
Let us know what happens, sorry to hear about the trouble you're going through. Good luck!
I have installed and uninstalled many times but the result still the same, I played this game from the first season on this device. I also play Fifa Mobile on the same device and there are no problems with Fifa mobile.
I imcluded specs my android device whether it meets the minimum req.
- EA_Blueberry6 years ago
Community Manager
You are under 1 GB of available ram which might be why the game is struggling to load the textures. Can you try clearing up some space on your device or make sure all other apps are closed before you launch the game to see if that helps?
- it's still the same, nothing changes
I am also facing the same problem that this user is facing
I have also click force stop the app in the settings as wriiten in the troubleshooting problems
Please fix this
- EA_Blueberry6 years ago
Community Manager
What type of device do you have and have you attempted all steps in that article outside of force stopping it?
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