Hi all,
This issue should now be resolved, so I've closed down this thread.
If you're still unable to claim these rewards, please create a new thread so we can continue to investigate, thanks!
I have the exact same issue. I just chatted with EA support and here's their response:
Thanks for bringing it in our notice and we've recorded your bug report for review by our concerned team. There might be other players who've submitted similar feedback or have similar issues on AHQ for them to upvote.
Community ManagerHey all,
If you're still having issues claiming these items from the Live Pass, please send me a DM with the following information so we can look into this further:
@EA_Solaire I tried to DM you but got the following message. I've never actually DM'ed anyone here so first try.
You have reached the limit for number of private messages that you can send for now. Please try again later.
Edit: I was just able to send you a DM successfully.
@EA_Solaire wrote:Hey all,
If you're still having issues claiming these items from the Live Pass, please send me a DM with the following information so we can look into this further:
- The type of device you're currently playing on
- Your NBA Live Mobile User ID - you can find this with the steps here (please do not post this information publicly in this thread as this ID is private account info)
- How many/which rewards you're not able to claim
This is the issue
Community ManagerHey all,
This issue is currently being investigated by the EA teams - I'll be providing updates in this thread as soon as they're available.
Thanks everyone for your reports on this so far!
